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Sofia Salon FAQ

Frequently Asked Questions

Appointments
How far in advance should I book?+

We recommend booking 1–2 weeks ahead for standard services, and 2–3 months ahead for bridal services.

Can I book online or by phone?+

Yes — use our online booking page, call us directly, or message us on WhatsApp for quick scheduling.

Do you offer complimentary consultations?+

Every new guest receives a complimentary consultation before any color, skin, or bridal service.

What should I bring to my first appointment?+

Inspiration photos are welcome, but otherwise simply arrive — we'll guide the rest.

How early should I arrive?+

Please arrive 10–15 minutes early to settle in and enjoy our welcome ritual.

Bridal Services
When should I book my bridal trial?+

We recommend scheduling your trial 6–8 weeks before your wedding date.

Do you travel for on-site bridal services?+

Yes, on-site bridal party services are available for an additional travel fee, within the greater Houston area.

How many guests can be styled for a wedding?+

Our bridal team can accommodate parties of any size with advance scheduling.

Is a deposit required for bridal bookings?+

Yes, a non-refundable deposit secures your wedding date on our bridal calendar.

Membership
What's the difference between Rose, Gold, and Diamond?+

Each tier unlocks progressively greater priority booking, exclusive treatments, and concierge-level benefits. See our Membership page for full details.

Can I upgrade my membership tier later?+

Absolutely — you can upgrade at any time by speaking with our concierge team.

Are membership benefits transferable?+

Memberships are individual, but you may gift a single companion visit per quarter.

Treatments
Is HydraFacial suitable for sensitive skin?+

Yes, HydraFacial is gentle and customizable for most skin types, including sensitive skin.

How long does a keratin treatment last?+

Results typically last 3–5 months depending on hair type and at-home care.

Do you use cruelty-free products?+

Yes, every product line used at Sofia Salon is cruelty-free and premium grade.

Policies & Cancellations
What is your cancellation policy?+

We kindly request 24 hours notice for cancellations or rescheduling to avoid a fee.

What happens if I'm running late?+

Please call ahead — arrivals more than 15 minutes late may require rescheduling to protect the next guest's experience.

Do you accommodate walk-ins?+

We're appointment-only to ensure each guest receives undivided attention, but same-day openings do occur.

Is parking available on-site?+

Yes, complimentary valet and self-parking are both available at our Post Oak Blvd location.